Refunds and Returns Policy for Kapas Paduka

At Kapas Paduka, we are committed to ensuring customer satisfaction and providing a seamless shopping experience. This policy outlines the guidelines for returns, exchanges, and refunds applicable to customers worldwide.

Return Window

Our return window is 30 days from the date of delivery. Returns and exchanges are accepted under the following conditions:

  • Unworn: The product must not show signs of wear or use.

  • Unwashed: The product should remain in its original, unwashed state.

  • In Original Packaging: The product must be returned in its original packaging, including all tags and labels.

When trying on your sneakers (to test fit and comfort), please ensure you wear them indoors on a clean floor. To avoid complications, refrain from wearing the sneakers outdoors if you suspect you may need to return or exchange them. Sneakers that have been altered, washed, or show signs of wear (e.g., dirt, grime) cannot be accepted.

Returns Based on Region

Domestic Returns (India)

  • Free Return Shipping: For returns within India, we provide prepaid return shipping labels.

  • Processing Time: Refunds or exchanges will be processed within 7-10 business days after receiving the returned item.

International Returns

We ship worldwide, and our return policy varies based on your location:

  1. USA, Canada, UK, Australia, and EU Countries:

    • Customers in these regions can request a prepaid return label.

    • A flat return shipping fee may be deducted from the refund amount.

    • Refunds or exchanges are processed within 7-10 business days upon receipt of the returned product.

  2. Other International Locations:

    • Customers are responsible for arranging and covering the return shipping cost.

    • Returns must include tracking information to ensure safe delivery back to our facility.

Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

  • Customized or personalized products.

  • Items marked as final sale.

  • Products that show signs of wear, washing, or damage.

Refund Process

Refunds are issued based on the original payment method or as store credit, depending on the customer’s preference:

  • Store Credit: Issued immediately after the return is processed, redeemable for future purchases.

  • Original Payment Method: Refunds may take 7-10 business days to reflect, depending on the payment provider.

How to Initiate a Return

  1. Contact Us: Kapaspaduka Ecommerce Private Limited, Agra-282001 Reach out to our customer service team at support@kapaspaduka.com or WhatsApp us at +91-9717766609.

  2. Provide Details: Include your order number, product code, and reason for the return.

  3. Follow Instructions: We will guide you through the return process, including shipping instructions and labels (if applicable).

Exchanges

Exchanges follow the same guidelines as returns. Once we receive your returned item, we will process the exchange and ship the new item to you promptly. For international exchanges, additional shipping fees may apply.

Order Cancellations

Orders can be canceled within 24 hours of placement. Beyond this window, cancellations may incur a processing fee.

  • Error on Our Part: Full refunds or credit notes will be issued.

  • Customer-Initiated Cancellation: Shipping fees may be non-refundable.

Contact Information

For questions or assistance regarding our Refunds and Returns Policy, please reach out to:

Kapas Paduka Customer Support
Email: support@kapaspaduka.com
WhatsApp: +91-9717766609

We appreciate your trust and are here to ensure your shopping experience is delightful!